Frequently Asked Questions

Get answers to common questions about 🌺 R&R Wellness Club Membership🌺.

At signup members receive a complimentary 60-minute massage or custom facial, immediate monthly credits, priority booking, and access to exclusive discounts and promotions. Details and eligibility are provided during enrollment and in your welcome email.

Monthly credits are applied to your account each billing cycle and can be redeemed for treatments, upgrades, or retail purchases. Credits typically expire after 30 days; check your member dashboard for current balances and redemption rules.

Yes, you may cancel at any time with a 30-day notice via your online account or by contacting our front desk. Cancellation stops future billing but does not refund prior charges; redeem any unused credits before cancelling.

Members receive priority booking, which increases access to preferred appointment times and waitlist priority. While availability improves, appointments still depend on therapist schedules and cannot be absolutely guaranteed during peak periods.

Membership benefits are generally non-transferable and intended for the registered member. Occasionally guest passes or gift options may be available; contact our team to explore gifting or adding authorized guests to sessions.

Unused monthly credits expire after 30 days and do not roll over beyond one billing cycle. We send reminders before expiration; schedule treatments or purchase retail items to maximize value, and ask staff about any promotional extensions.